Are you still reaching out to your customers through a single channel? How is it going? With a plethora of platforms and communication channels available to businesses, reaching customers can now become quantifiable, systematic and easy. We’re not just saying different communications across different channels. We are saying a unified experience for each customer through their digital journey and at every touch point, every day. It’s called Cross channel marketing! So what is cross channel marketing? How does cross channel marketing work? And how do you make your cross channel social media marketing work? Let’s get into it then!